Booking Information

Your 2021/22 safety at the White Heron Estate

Following the most recent government guidelines our calenders are open to the following bookings:
12th April - One household + bubble
17th May - Two households + bubbles
21st June - Groups

Changes to your bookings
For those looking to discuss their bookings, please contact us on info@whiteheronproperties.com
If you have booked through a 3rd party website, please ensure you check our website for live availability before contacting your booking agent.

Please find here our Covid-19 safety document https://www.whiteheronproperties.com/booking-information 

Current bookings and Covid-19:

If your booking is unable to go ahead owing to Covid restrictions (either our location or your location being in a lockdown or group size being a restrictive factor as set out by government guidelines), then we would refund any payments less a £50 admin fee. It is important to note that if someone in your group tests positive, then you would not be eligible for a refund as that household would simply isolate but the other guests would still be able to attend.

Preparing for your arrival

Here at White Heron, like you, we don’t know when we will be welcoming guests to the properties again; however, we have been working hard in the background putting in place all the necessary plans to ensure that when we are able to welcome guests again, it is done in a responsible and safe way; for not only our guests but our team too. Here are just a few of the things that this has included:

  • Additional training for the team on full PPE use, pre-clean sanitising practices, risk management, safe practice and carrying out deep cleans after every departure
  • Training on new chemicals called "broad spectrum sanitisers" which are the widely used chemicals through many industries to carry out such deep cleans
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  • We have ensured there is sufficient time between guests’ departure and guests’ arrival
  • The leisure facilities (jacuzzi and sauna), will be strictly for guests staying at The Colloquy, this will ensure NO contact between different groups of guests. The jacuzzi is emptied, cleaned and refilled after each set of guests, and is also filtered using chlorine.
  • The outdoor heated pool will remain open and available for guests staying at the Colloquy, The Lodge, The Forge and Gardeners Cottage, the pool is a low risk area, owing to be it being outdoors, as well as filtered and chlorinated and thus effective in destroying bacteria and CVremain useable at your own risk.

Your safety during your stay

Here in Herefordshire our community has adapted really well to the new "social distancing" way of life, and played their part in sticking to the rules. As a result we have very low Covid-19 cases and deaths across the county. The properties themselves are all isolated and there is no risk of coming into contact with anyone else at the properties. We have returned the jacuzzi and sauna to an area that can only be used by those staying at the Colloquy, ensuring there is NO contact between different groups of guests, and the pool will have designated “swim times” for each property in your arrival information pack. As you can see from the above, our cleaning regimes have been heightened, and our teams further protected and we will now carry out full sanitising cleans after each departure.

It will be crucial that you also play your part in this, to help us protect everyone; this will be in the following ways:

  • Adhering to good hand washing and hygiene practices during your stay
  • Refraining from calling us out to the properties, unless it is an absolute emergency
  • Alerting us to any guest presenting/developing Covid-19 symptoms during or after their stay
  • Protecting our local community by adhering to social distancing protocols
  • During this period we will not be supplying in-room dressing gowns and we apologise for this

If you have any questions about an upcoming stay please do get in touch and we will be happy to discuss your queries.

info@whiteheronproperties.com    •   01544 340241